Nordics Prime currently ships only to eligible addresses within the United States.

We do not currently ship internationally.

We do not ship to:

• P.O. boxes
• Freight-forwarding addresses
• International addresses
• Locations where delivery of the applicable product is prohibited
• Addresses that cannot satisfy applicable age-verification or adult-signature requirements
• Other locations that cannot legally or reliably receive the order

Product and shipping availability may vary by state or locality.

Nordics Prime reserves the right to reject or cancel an order when shipment or delivery is not permitted under applicable federal, state or local requirements.

If we cancel an eligible paid order before shipment, an applicable refund will be issued to the original payment method.

Certain shipments may require an adult signature and age verification at delivery.

The carrier may require the recipient to:

• Be at least 21 years old
• Present valid government-issued photographic identification
• Sign for the package

The carrier may refuse delivery when these requirements cannot be satisfied.

Customers are responsible for providing a delivery address where an eligible adult can receive the shipment.

Orders are normally processed within 1–2 business days after:

• Payment authorization is completed
• Required age or identity verification is completed
• The order passes necessary fraud, compliance or address review

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may require additional time during:

• Holidays
• Promotional periods
• High order volume
• Severe weather
• Inventory delays
• Payment reviews
• Age or identity-verification reviews
• Address-verification issues
• Other circumstances outside our reasonable control

Certain products may occasionally be offered on backorder.

Backordered items may require additional processing time because they are not immediately available for shipment.

Estimated availability dates are estimates only and are not guaranteed.

A backordered item may:

• Ship when inventory becomes available
• Ship separately from other products in the order
• Experience additional delay
• Be cancelled and refunded if it cannot reasonably be obtained

Customers may request cancellation of an eligible backordered item before it ships.

Available shipping options and applicable shipping charges will be displayed during checkout.

Shipping options may vary depending on:

• Delivery address
• Product availability
• Order size
• Carrier availability
• Age-verification requirements
• Adult-signature requirements
• Applicable shipping restrictions

The shipping method selected during checkout does not change the normal order-processing period unless expressly stated otherwise.

Standard delivery normally takes approximately 3–7 business days after the order has shipped.

This timeframe is an estimate and not a guaranteed delivery date.

Delivery times may be affected by:

• Carrier delays
• Severe weather
• Holidays
• Transportation disruptions
• Incorrect or incomplete addresses
• Age-verification requirements
• Adult-signature requirements
• Recipient availability
• Regulatory or compliance checks
• Other circumstances outside our reasonable control

Nordics Prime is not responsible for reasonable carrier delays outside our direct control, but our support team will assist customers with eligible shipping concerns.

Nordics Prime is not responsible for delivery problems resulting solely from materially incorrect or incomplete shipping information supplied by the customer.

Examples include:

• Incorrect street address
• Incorrect ZIP code
• Missing apartment or unit number
• Incorrect recipient name
• Undeliverable address
• Address information that prevents required verification

If an order is returned because of an address problem, the Returned-to-Sender section below will apply.

A carrier may be unable to deliver because:

• Nobody is available to receive the package
• A required adult signature cannot be obtained
• The recipient cannot provide acceptable identification
• Age verification fails
• Delivery is refused
• The package is not collected after carrier notice
• The address is inaccessible
• Repeated delivery attempts are unsuccessful

Customers are responsible for monitoring delivery attempts and carrier notices.

Additional charges may apply if a shipment must be returned or reshipped because delivery requirements were not satisfied.

Customers should not refuse an order without first contacting Nordics Prime unless there is an immediate safety or package-integrity concern.

A refused package may be treated as a returned-to-sender shipment.

If a refund is eligible after the returned package is received and inspected, original shipping charges and carrier return costs may be deducted where permitted by law and where failed delivery was not caused by Nordics Prime.

If tracking shows that your package remains in transit, please allow the carrier a reasonable opportunity to complete delivery.

Carrier networks may experience delays outside Nordics Prime’s control.

If tracking has not updated for an unusual period or the expected delivery window has passed substantially, contact support@nordicsprime.com and provide your order number.

We may contact the carrier or initiate an investigation where appropriate.

If tracking indicates that a package may have been lost before delivery, contact us as soon as reasonably possible.

Nordics Prime may open an investigation or claim with the shipping carrier.

We may request:

• Your order number
• Delivery address confirmation
• Tracking information
• Other information reasonably necessary to investigate the shipment

If the carrier confirms that a package was lost before successful delivery, an appropriate resolution may include:

• A replacement shipment
• A refund of the affected order

A replacement or refund may be issued after the shipping claim has been reviewed and approved.

If tracking shows that your package was successfully delivered but you cannot locate it, please first:

• Check around the delivery location
• Check your mailbox or parcel area
• Check building reception or management
• Ask household members
• Check with nearby neighbors where appropriate
• Confirm that the checkout address was correct

If the package still cannot be located, contact support@nordicsprime.com .

Nordics Prime may assist by:

• Reviewing tracking information
• Confirming the delivery address
• Requesting carrier delivery information
• Opening a carrier investigation where appropriate

Consistent with our Terms and Conditions, risk of loss generally passes to the customer after the carrier records successful delivery, except where applicable law or another Nordics Prime policy provides otherwise.

Please inspect your shipment promptly after delivery.

If the package or product arrives damaged, contact support@nordicsprime.com as soon as reasonably possible.

Please include:

• Your full name
• Order number
• Description of the problem
• Photographs of the shipping package
• Photographs of the affected product
• Photograph of the shipping label where relevant

Please retain the damaged product and packaging until our review is complete. This information may be needed for a carrier claim.

If damage is confirmed, an appropriate resolution may include a replacement, refund or another reasonable resolution.

If your shipment arrives with a missing item, incorrect product, incorrect quantity or another fulfillment error, contact us promptly.

Please provide your order number and photographs where reasonably applicable.

After verification, Nordics Prime may provide:

• A replacement
• The missing item
• A refund for the affected product
• Another appropriate resolution

A package may be returned to Nordics Prime because of:

• Incorrect or incomplete address
• Failed age verification
• Failed identification check
• Recipient unavailability
• Refusal of delivery
• Failure to collect the package
• Repeated unsuccessful delivery attempts
• Carrier determination that the address is undeliverable

Once the returned shipment is received and inspected, we will determine whether it is eligible for reshipment, refund or another appropriate resolution.

For returns caused by circumstances attributable to the customer, applicable original shipping, return-to-sender and reshipping charges may be non-refundable or charged before reshipment, except where prohibited by applicable law.

If Nordics Prime approves reshipment of a returned package, additional shipping charges may be required when the original delivery failed because of:

• Incorrect address
• Recipient unavailability
• Failed delivery-age verification
• Refused delivery
• Failure to collect the package

Nordics Prime will not charge additional shipping where reshipment was required because of a confirmed fulfillment or shipping error caused by Nordics Prime.

Customers may request cancellation before an order ships.

Send cancellation requests to support@nordicsprime.com and include your order number.

We will make reasonable efforts to process the cancellation, but it cannot be guaranteed after fulfillment has begun.

After an order has shipped, it generally can no longer be cancelled and the applicable delivery and return rules will apply.

If required age or identity verification cannot be completed before shipment, Nordics Prime may cancel the order.

For an eligible paid order cancelled before shipment because required verification could not be completed, a refund will be issued to the original payment method.

Your bank or payment provider may require additional time to display the refund.

Shipping-related refund eligibility is governed jointly by this Shipping Policy and our Refund and Returns Policy .

Generally:

• Carrier-confirmed packages lost before delivery may qualify for replacement or refund
• Confirmed Nordics Prime fulfillment errors may qualify for replacement or refund
• Confirmed damaged shipments may qualify for replacement or refund
• Original shipping charges may not be refundable for ordinary customer-requested returns
• Customer-caused failed deliveries may result in shipping costs being deducted from an eligible refund

Nothing in this policy limits rights that cannot legally be waived.

Nordics Prime is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation interruptions
• Government actions
• Emergency conditions
• Labor disruptions
• Network or system outages
• Other extraordinary events

We will make reasonable efforts to assist customers and communicate material known delays.

Nordics Prime may update this Shipping Policy to reflect changes in:

• Shipping providers
• Delivery services
• Business operations
• Legal requirements
• Age-verification requirements
• Customer-service procedures

The current version will be posted on this page with an updated Last Updated date.

Changes will not be applied retroactively in a manner that unlawfully reduces rights associated with an existing order.