You have 30 days from the date your order is delivered to request an eligible return.

To qualify for a standard return, the product must:

• Be unused
• Be unopened and remain sealed where originally sealed
• Be in the same condition in which it was received
• Be in its original packaging
• Include proof of purchase or your Nordics Prime order number

Because many products are consumable, hygienic and tamper-sensitive, products that have been opened, used, partially consumed, unsealed or otherwise altered are generally not eligible for return unless they were defective, damaged or incorrect when received.

Contact support@nordicsprime.com and include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photographs where damaged, defective or incorrect

We will review your request and notify you whether the return is approved.

If approved, we will provide:

• Return instructions
• The authorized return address
• A return shipping label where applicable

For health, hygiene, product-integrity and safety reasons, we generally cannot accept returns of products that have been:

• Opened
• Unsealed
• Used
• Partially consumed
• Altered
• Damaged after delivery
• Removed from original packaging in a way that prevents resale

This restriction does not prevent you from contacting us if a product was defective, damaged or incorrect when it arrived. Those situations will be evaluated individually.

If your package arrives but one or more products listed in your order are missing, contact support@nordicsprime.com promptly.

Please include:

• Your order number
• The missing product
• Photographs of the package as received
• Any other information reasonably requested for verification

After reviewing the claim, we may provide a replacement or refund for a confirmed missing item.

If tracking information indicates that a shipment has not been delivered and the carrier considers it lost, contact us.

Nordics Prime may open an investigation or claim with the shipping carrier before issuing a replacement or refund.

If the carrier confirms that the package was lost before successful delivery, an appropriate resolution may include:

• Replacement shipment
• Refund of the affected order

This does not apply where the loss resulted from materially incorrect shipping information supplied by the customer.

If carrier tracking shows that an order was successfully delivered but you cannot locate it:

We may ask the carrier to investigate the delivery.

A refund or replacement is not automatically guaranteed solely because a customer reports that a carrier-marked-delivered package cannot be located. We will review each verified claim and applicable carrier information.

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error before shipment, contact us immediately. We will make reasonable efforts to correct the address before fulfillment, but changes cannot be guaranteed once processing has begun or the package has been transferred to the carrier.

Nordics Prime is not responsible for losses resulting solely from an incorrect or incomplete address supplied by the customer, except to the extent required by applicable law.

If a package is returned because of an incorrect address, additional shipping charges may apply before reshipment.

Customers are responsible for providing a delivery location where applicable delivery requirements can be satisfied.

A carrier may be unable to complete delivery because:

• No eligible recipient is available
• An adult signature is required but cannot be obtained
• The recipient cannot provide required identification
• Age verification fails
• Delivery is refused
• The address is inaccessible or incorrect

If the package is returned to Nordics Prime, refund eligibility will be evaluated after the returned package is received and inspected.

Original or return shipping charges may be non-refundable where failed delivery resulted from the customer’s inability to satisfy disclosed delivery requirements, except where applicable law requires otherwise.

Nordics Prime may require age or identity verification before fulfillment.

If required age verification cannot be completed, we may cancel the order.

Refund posting times may vary depending on the bank or payment processor. Providing false age or identity information may result in cancellation, account restriction or other appropriate action.

Customers may request cancellation before an order has shipped.

Contact support@nordicsprime.com and include your order number.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed after fulfillment has begun.

Once the package has been transferred to the shipping carrier, the order can generally no longer be cancelled and the applicable return rules will instead apply.

Nordics Prime does not generally process direct product exchanges.

The quickest method is to:

If Nordics Prime sent the wrong or defective product, contact us before placing another order so we can determine the appropriate resolution.

We cannot accept returns for:

• Opened products
• Used or partially consumed products
• Products with broken seals
• Products not in their original condition
• Products damaged by the customer
• Products returned without authorization
• Personalized or specially ordered products, where applicable
• Gift cards, where applicable
• Products that cannot reasonably be returned for health, safety, hygiene or legal reasons

Contact us if you are unsure whether a specific item is eligible for return.

Unless otherwise stated or required by applicable law, sale, clearance and final-sale items are non-returnable.

This exclusion does not prevent a customer from reporting a product that arrived:

• Damaged
• Defective
• Incorrect
• In a condition materially different from what was ordered

Those claims will be reviewed under the Damaged, Defective or Incorrect Products section above.

After receiving an authorized return, we will inspect the product.

We may verify:

• Product condition
• Original seal
• Packaging
• Quantity
• Order information
• Whether the item matches the authorized return

We will then notify you whether the refund has been approved or declined.

Approved refunds will normally be issued to the original payment method used for the purchase.

We generally cannot redirect a refund to:

• A different credit or debit card
• A different bank account
• Another person’s payment method
• A different payment method selected after the transaction

This protects customers against unauthorized refund requests and payment fraud.

We encourage customers to contact Nordics Prime before initiating a payment dispute when there is a problem with an order.

Contact: support@nordicsprime.com or (800) 530-0665 .

We will make reasonable efforts to investigate legitimate order, delivery, return or refund concerns.

Nothing in this section prevents a customer from exercising rights available through their card issuer, financial institution or applicable law.

Submitting knowingly false information in connection with a refund or payment dispute is prohibited.

Nordics Prime may deny a return or refund request where we reasonably determine that the request involves:

• Fraud
• Altered products
• False delivery claims
• Falsified photographs or documentation
• Products not purchased from Nordics Prime
• Repeated abuse of the return process
• Unauthorized payment activity
• Other materially deceptive conduct

We may request reasonable evidence to investigate a claim. Any decision will remain subject to applicable consumer-protection laws.

When part of an order is returned, promotional pricing or order-level discounts may be recalculated where the original promotion was conditioned on:

• Purchase quantity
• Minimum spend
• Bundled products
• Another disclosed promotional requirement

Any adjustment will be made consistently with the applicable promotion terms and law.

Nordics Prime may update this Refund and Returns Policy to reflect changes in:

• Business operations
• Shipping practices
• Payment processing
• Products
• Applicable laws
• Customer-service procedures

The current version will be posted on this page with an updated Last Updated date.

Changes will not be applied retroactively where doing so would unlawfully reduce rights associated with an existing transaction.