Contact Us
Need help with an order, delivery, return, age verification or your Nordics Prime account? Our customer-support team is here to help.
Email Support
For orders, returns, verification and general customer support.
Track an Order
Check your current order status using your Order ID and billing email.
How can we help?
Contact our team for assistance with any of the following.
Please include enough information for our team to locate your order quickly:
- Full name
- Order number
- Email address used for the order
- A brief description of the issue
- Photographs when reporting a damaged or incorrect product
Your Security Matters
Please never send your password, complete credit or debit card number, card security code, or other sensitive payment credentials by email. If additional identity or age-verification documentation is required, follow the secure verification instructions provided by Nordics Prime or the applicable authorized verification provider.
Returning a Product?
Please contact us before mailing a return. Products sent without prior authorization may not be accepted. The business address shown on this page should not automatically be treated as a product-return address. We will provide the appropriate return instructions after reviewing your request.