Nordics Prime LLC
5085 Westheimer Rd
Houston, TX 77056
United States

Email: support@nordicsprime.com
Telephone: (800) 530-0665

Privacy requests may be submitted to support@nordicsprime.com using the suggested subject line Privacy Request.

Nordics Prime offers age-restricted products intended exclusively for adults who are at least 21 years old.

By accessing the website, creating an account or placing an order, you represent that:

• You are at least 21 years old
• You are legally permitted to purchase the products offered
• The information you provide is accurate and belongs to you
• You are not purchasing products for anyone under 21

Customers may be required to complete age or identity verification before an order is fulfilled. The delivery carrier may also require the recipient to present valid government-issued identification and provide an adult signature at delivery.

If age verification cannot be completed, Nordics Prime may hold or cancel the order in accordance with applicable cancellation and refund policies.

We do not knowingly accept or fulfill orders for individuals under 21.

The information we collect depends on how you interact with Nordics Prime.

Information You Provide Directly

We may collect information when you:

• Create or manage a customer account
• Place or attempt to place an order
• Complete age or identity verification
• Enter billing or delivery information
• Contact customer support
• Request a cancellation, return or refund
• Submit a contact form
• Participate in a customer-service process
• Otherwise communicate with us

This information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Date of birth or age-verification information
• Account username and protected login credentials
• Products viewed, added to a cart or purchased
• Order and transaction details
• Delivery instructions
• Customer-support communications
• Return, refund, cancellation or dispute information
• Other information you voluntarily provide

Payment Information

Payments are processed by authorized third-party payment processors.

Depending on the processor and payment method, it may collect:

• Payment-card or digital-wallet information
• Billing information
• Transaction amount
• Payment authorization information
• Device and network information
• Fraud-prevention information
• Refund or dispute information

Nordics Prime does not intend to store complete payment-card numbers or card-security codes on its own systems.

Age and Identity Information

Nordics Prime or an authorized age-verification provider may process information such as:

• Name
• Date of birth
• Address
• Telephone number
• Verification result
• Fraud or identity-risk indicators
• Government-issued identification when required

Where a third-party provider performs verification, Nordics Prime may receive only a verification result or limited supporting information rather than a complete identification document.

Information Collected Automatically

WordPress, WooCommerce, our hosting provider, security systems and other necessary service providers may automatically collect limited technical information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Date and time of access
• Requested pages
• Referring page or website
• Session identifiers
• Shopping-cart activity
• Account-login activity
• Checkout activity
• Website errors
• Security events
• Fraud or abuse indicators

This information may be contained in cookies, server logs, security logs or other technical records used to operate and protect the website.

We may collect personal information:

• Directly from you
• Automatically through the website
• From authorized payment processors
• From age or identity-verification providers
• From shipping and delivery carriers
• From fraud-prevention and website-security providers
• From hosting and technology providers
• From tax-calculation or accounting providers
• From government authorities or public records where permitted by law

We may use personal information to:

• Operate, maintain and secure the website
• Create and administer customer accounts
• Process and confirm orders
• Process payment authorizations
• Verify age or identity
• Prevent purchases by individuals under 21
• Arrange order fulfillment and shipping
• Require adult-signature delivery
• Calculate applicable shipping charges and taxes
• Send order confirmations and delivery updates
• Respond to customer questions
• Process returns, refunds and cancellations
• Investigate fraud, abuse or unauthorized transactions
• Protect customers, the website and our business
• Diagnose technical problems
• Maintain accounting and transaction records
• Comply with legal and regulatory obligations
• Enforce our Terms and other policies
• Establish, exercise or defend legal claims

Nordics Prime uses cookies, local storage and similar technologies necessary to operate the website and provide ecommerce functionality.

Necessary technologies may be used to:

• Maintain shopping-cart contents
• Keep customers signed in
• Remember website preferences
• Protect account and checkout sessions
• Prevent fraud and abuse
• Maintain website security
• Process checkout activity
• Support account and order functionality

Disabling necessary cookies may prevent the cart, checkout, login or customer-account functions from operating correctly.

Nordics Prime may advertise its products through third-party advertising platforms.

Where enabled, we may use limited advertising-conversion measurement to determine whether an advertisement resulted in a website visit, cart interaction or completed purchase.

For example, Google Ads conversion measurement may use cookies or similar identifiers associated with an advertising click and measured conversion.

Conversion information may include:

• Advertising-click identifiers
• Browser or device information
• Page or checkout interactions
• Conversion time
• Order value
• Currency
• A transaction identifier used to prevent duplicate reporting

Nordics Prime does not intentionally send complete payment-card information, account passwords or government-identification images to advertising platforms.

Where consent or an opt-out mechanism is required by applicable law or platform policy, we will provide the applicable notice or choice.

Nordics Prime may disclose personal information to authorized service providers when reasonably necessary to operate the website, process an order or comply with legal requirements.

Payment Processors

Billing, transaction and order information may be disclosed to authorized payment processors so they can authorize payments, prevent fraud and process refunds or disputes.

Age and Identity-Verification Providers

Limited identifying information may be disclosed to an authorized verification provider to confirm legal eligibility to purchase age-restricted products.

Shipping and Fulfillment Providers

Information may include:

• Customer name
• Shipping address
• Email address
• Telephone number
• Delivery instructions
• Package information
• Adult-signature requirements

Carriers may return delivery, signature, identification-check or failed-delivery information to Nordics Prime.

Hosting, Ecommerce and Technology Providers

Hosting, WordPress, WooCommerce, security, backup, email and technical providers may process information needed to host, secure, maintain and troubleshoot the website.

Tax and Professional-Service Providers

Relevant transaction and location information may be disclosed to tax-calculation, accounting, legal, insurance, audit or other professional-service providers.

Advertising Measurement Providers

Where advertising-conversion measurement is enabled, limited identifiers and conversion information may be disclosed to the applicable advertising platform as described above.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a subpoena, court order or lawful government request
• Investigate suspected fraud or unlawful conduct
• Protect the rights, property or safety of Nordics Prime or others
• Enforce our agreements and policies
• Prevent unauthorized access or abuse
• Establish, exercise or defend legal claims

Business Transactions

If Nordics Prime participates in a merger, acquisition, financing, restructuring, bankruptcy or sale of business assets, information may be transferred as part of that transaction, subject to applicable law and confidentiality protections.

Nordics Prime does not sell customer lists or personal information in exchange for money.

Nordics Prime does not rent customer information or provide customer lists to unrelated third-party marketers.

Limited disclosures to payment processors, age-verification providers, delivery carriers, hosting providers, security services and other operational providers are made for legitimate business purposes.

Advertising-conversion measurement may involve disclosure of online identifiers and conversion events to an advertising provider. Depending on applicable state law and the tracking configuration, this activity may be treated as targeted advertising or “sharing.”

Where required, eligible customers may request to opt out by contacting support@nordicsprime.com .

Customers may create accounts to review orders and manage account information.

You are responsible for:

• Keeping your password confidential
• Using a strong and unique password
• Restricting access to your devices
• Providing accurate account information
• Notifying us of suspected unauthorized activity

We may suspend, restrict or close an account associated with:

• Suspected fraud
• Unauthorized purchases
• Failed age verification
• Abuse of the website
• Policy violations
• Security concerns
• Unlawful activity

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention may depend on:

• Account status
• Order and fulfillment requirements
• Tax and accounting obligations
• Payment-dispute and chargeback periods
• Fraud-prevention requirements
• Age-verification recordkeeping
• Delivery records
• Customer-support needs
• Legal obligations
• Establishment or defense of legal claims

Eligible transaction records may be retained after an account is closed when needed for compliance, fraud prevention, tax, accounting or dispute resolution.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to technical and legal limitations.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

Safeguards may include:

• HTTPS encryption
• Restricted administrative access
• Account authentication
• Secure third-party payment processing
• Website and fraud monitoring
• Security updates
• Protected backups
• Server and access logging
• Limited access to customer information

No website, transmission or storage system can be guaranteed to be completely secure.

Customers should use unique passwords and promptly notify Nordics Prime of suspected unauthorized account access.

To submit a privacy request, contact:

Nordics Prime LLC
5085 Westheimer Rd
Houston, TX 77056
United States

Email: support@nordicsprime.com
Telephone: (800) 530-0665
Suggested subject: Privacy Request

Please provide:

• Your name
• Email address associated with your account or order
• The type of request
• Enough information for us to locate the relevant records

We may need to verify your identity before completing a request. Verification information will be used only to evaluate and respond to the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority and may require you to verify your identity directly.

Customers may request access to or deletion of eligible personal information by contacting us.

Administrative tools available through WordPress may assist Nordics Prime in exporting or erasing certain information stored on the website.

A deletion request may not require us to delete information that must be retained for:

• Pending or completed transactions
• Payment disputes
• Chargebacks
• Returns or refunds
• Tax and accounting obligations
• Fraud prevention
• Security investigations
• Legal compliance
• Legal claims

Our website and products are not directed to children or individuals under 21.

We do not knowingly fulfill age-restricted orders for individuals under 21.

If you believe an individual under 21 has created an account, submitted personal information or attempted to place an order, contact support@nordicsprime.com .

We may delete the information, restrict the account or cancel the order, subject to fraud-prevention, dispute and legal-recordkeeping requirements.

You may control cookies through your browser settings. Disabling necessary cookies may prevent the website from operating correctly.

Some browsers provide “Do Not Track” or universal privacy-control signals. Where applicable law requires recognition of a valid universal opt-out signal, Nordics Prime will process the signal in accordance with applicable requirements and the technical capabilities of the website.

Our website may contain links to independent third-party websites or services, including:

• Payment services
• Delivery carriers
• Age-verification services
• Product manufacturers
• Social-media platforms

Nordics Prime does not control the privacy or security practices of independent third parties. When you interact directly with another service, its privacy policy and terms may apply.

A link to a third-party website does not necessarily mean that Nordics Prime endorses or controls that website.

Nordics Prime primarily serves customers in the United States.

Our service providers may process or store information in other states or countries where they maintain operations. When this occurs, the provider processes information according to its contractual obligations and applicable law.

We may update this Privacy Policy to reflect changes in:

• Business practices
• Website technology
• Payment or verification providers
• Advertising or analytics configuration
• Legal requirements
• Services offered

When the policy is updated, we will revise the Last Updated date.

Material changes may also be communicated through the website, customer accounts or another reasonable method where required.