Nordics Prime Rewards is available only to individuals who are at least 21 years old and legally eligible to purchase the products offered through Nordics Prime.

Participation in the Rewards program does not eliminate or reduce any:

• Age-verification requirement
• Identity-verification requirement
• Payment requirement
• Adult-signature requirement
• Product restriction
• Federal, state or local legal requirement

Nordics Prime may require age or identity verification before allowing a customer to earn, access or redeem certain Rewards.

Where the program is available, eligible customers may participate through their Nordics Prime customer account.

Participation may require:

• Creating a Nordics Prime account
• Providing accurate account information
• Confirming that you are at least 21 years old
• Completing age or identity verification where required

There is no automatic right to participate in the program merely because an individual visits the website.

Nordics Prime may restrict participation when reasonably necessary for compliance, fraud prevention or security.

Eligible customers may be able to earn Rewards through qualifying activities identified on the Nordics Prime website or within their customer account.

Depending on the program configuration, qualifying activities may include eligible purchases or specific promotions.

Applicable program information may include:

• Earning rate
• Number of points
• Reward value
• Eligible products
• Promotional period
• Other conditions

This information will be displayed where the applicable Reward or promotion is offered.

Nordics Prime does not guarantee that every order, product or transaction will earn Rewards.

Rewards may be earned only on eligible completed transactions.

Unless otherwise expressly stated, Rewards may not be earned on amounts attributable to:

• Taxes
• Shipping charges
• Returned products
• Refunded products
• Cancelled orders
• Fraudulent or unauthorized transactions
• Gift cards, if offered
• Other excluded products or charges

Rewards may initially appear as pending until an order has been processed or completed.

Rewards associated with an age-restricted transaction may remain pending until applicable age-verification and order requirements have been satisfied.

If an order is cancelled because age or identity verification cannot be completed, Rewards associated with that order may be cancelled or removed.

Nordics Prime Rewards is not intended to provide nicotine or other regulated products to customers as free samples outside a qualifying paid transaction.

Loyalty or Rewards discounts may be available where the product remains part of an eligible sales transaction requiring monetary payment and applicable age and identity safeguards.

Accordingly, Nordics Prime may require:

• A qualifying purchase
• Monetary payment
• Age verification
• Identity verification
• Compliance with applicable transaction requirements

before a Reward involving an age-restricted product can be redeemed.

Nordics Prime may permit Rewards members to redeem Rewards for discounts on qualifying purchases where legally permitted.

Examples may include:

• A fixed-dollar discount
• A percentage discount
• Account credit applied to an eligible transaction
• Another disclosed promotional benefit

Reward availability may vary by customer location or product.

Rewards, discounts, promotions or particular redemption methods may not be available in every state or locality.

Nordics Prime therefore reserves the right to:

• Exclude certain products
• Exclude certain locations
• Limit specific discounts
• Reject a Reward redemption
• Modify a promotion

where reasonably necessary to comply with applicable requirements.

The availability of a Reward in a customer’s account does not guarantee that the Reward can be redeemed for every product or delivery destination.

Certain Rewards, promotional points or credits may have expiration dates.

Where an expiration period applies, the applicable date or conditions will be disclosed through:

• The promotional offer
• Customer account
• Rewards interface
• Other applicable program notice

Customers are responsible for reviewing applicable Reward terms.

Nordics Prime will not intentionally represent a Reward as available after it has expired.

Rewards earned from a transaction may be adjusted, cancelled or removed if that transaction is subsequently:

• Cancelled
• Refunded
• Returned
• Reversed
• Charged back
• Determined to be fraudulent or unauthorized

For a partial refund or partial return, the corresponding Rewards may be adjusted proportionately.

If Rewards were already redeemed before the underlying earning transaction was reversed, Nordics Prime may deduct the applicable amount from the customer’s remaining Rewards balance where permitted.

Refunds themselves are governed by our Refund and Returns Policy .

If a customer returns an eligible product purchased partly using a Reward, the refund method may reflect the original method of payment.

For example, an eligible refund may consist of:

• A refund to the original payment method for the monetary amount paid
• Restoration or adjustment of the applicable Reward amount where appropriate

Rewards generally will not be converted into cash merely because an order is returned.

Nordics Prime may periodically offer additional Rewards promotions.

A promotion may contain separate conditions concerning:

• Eligibility
• Products
• Earning rate
• Redemption value
• Start and end dates
• Purchase requirements
• Geographic eligibility
• Other limitations

Promotion-specific terms will control where they are more specific than these general Rewards Terms.

Nordics Prime does not guarantee that:

• Rewards will always be available
• Every product will earn Rewards
• Every product will be eligible for redemption
• Reward rates will remain unchanged indefinitely
• A specific promotion will remain available after its stated period

The applicable Reward value will be displayed when reasonably available through the program.

Nordics Prime may suspend, restrict, adjust or terminate a Rewards account where we reasonably suspect:

• Fraud
• Multiple accounts created to obtain duplicate benefits
• False identity information
• Age-verification circumvention
• Unauthorized payment activity
• Artificial transactions
• Refund or chargeback abuse
• Manipulation of points or account credits
• Unauthorized resale of Rewards
• Other misuse of the program

Rewards obtained through fraudulent or prohibited activity may be cancelled.

Occasionally, technical problems may cause:

• Incorrect points balances
• Duplicate Rewards
• Missing Rewards
• Incorrect redemption values
• Other program errors

Nordics Prime may correct a demonstrable technical or accounting error.

Nordics Prime may modify the Rewards program from time to time, including changes to:

• Earning methods
• Redemption methods
• Reward values
• Eligibility
• Product exclusions
• Geographic restrictions
• Expiration rules
• Program features

Where reasonably required, material changes will be disclosed through the website, customer account or another appropriate method.

Changes will be subject to applicable law.

Nordics Prime may suspend or discontinue the Rewards program.

If the program is discontinued, Nordics Prime will determine the treatment of outstanding Rewards in accordance with applicable law and any notice provided to participating customers.

Termination of the program does not eliminate obligations that cannot legally be waived.

Nordics Prime Rewards should be read together with our other applicable policies.

All applicable age, payment, shipping and legal restrictions continue to apply even when a Reward or discount is used.