Nordics Prime is working to improve the accessibility, usability and compatibility of our website for customers using different devices, browsers, input methods and assistive technologies.

Our objective is to provide reasonable access to important website functions, including:

• Navigation
• Product information
• Customer accounts
• Shopping cart
• Checkout
• Age-verification information
• Shipping information
• Legal and policy pages
• Order information
• Customer support

Accessibility is an ongoing process, and we intend to review and improve the website as our technology and services develop.

As a technical reference for our accessibility efforts, Nordics Prime aims to work toward the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably applicable to our website and ecommerce functionality.

WCAG is developed by the World Wide Web Consortium (W3C) and provides recommendations intended to make web content more accessible to people with a range of disabilities.

We continue to identify, review and address accessibility issues where reasonably possible.

Our accessibility efforts may include attention to:

• Keyboard navigation
• Visible keyboard focus
• Logical page structure and headings
• Alternative text for meaningful images
• Descriptive links and buttons
• Form labels and instructions
• Error identification and messaging
• Text readability
• Color contrast
• Text resizing
• Mobile responsiveness
• Screen-reader compatibility
• Consistent navigation
• Appropriate semantic HTML
• Accessible account and checkout functionality
• Avoiding unnecessary barriers to important content

WCAG 2.2 includes guidance covering text alternatives, keyboard operation, contrast, resizing, understandable navigation, accessible authentication and other aspects of accessible website operation.

We aim to make important forms reasonably understandable and usable, including:

• Customer account forms
• Contact forms
• Billing information
• Shipping information
• Cart functions
• Checkout

Where reasonably possible, form fields should have meaningful labels, instructions and understandable error messages.

Accessibility assistance does not remove legal or security requirements applicable to an order.

Some functions on Nordics Prime may be provided or supported by independent third parties, including services related to:

• Payment processing
• Age or identity verification
• Shipping
• Customer communications
• Website hosting
• Security
• Other ecommerce functionality

Although we seek to use reliable service providers, Nordics Prime may not have complete control over the accessibility of independently operated third-party systems.

If you encounter an accessibility problem involving a third-party service while completing a Nordics Prime transaction, please notify us.

We will make reasonable efforts to assist or identify an alternative where appropriate and technically available.

Nordics Prime is designed for use on modern desktop and mobile web browsers.

Accessibility and functionality may vary depending on:

• Browser
• Browser version
• Operating system
• Device
• Assistive technology
• Browser extensions
• Individual accessibility settings

Keeping your browser and assistive technology reasonably up to date may improve compatibility.

Because Nordics Prime uses WordPress, WooCommerce, plugins, third-party services, product images and continually changing website content, accessibility limitations may occasionally arise.

These may include:

• Third-party widgets
• Older content
• Product images without sufficiently descriptive alternative text
• Interactive components
• External checkout or verification elements
• Documents supplied by third parties
• Temporary technical issues

We do not intentionally exclude customers with disabilities and welcome reports of accessibility barriers so they can be evaluated.

If you experience difficulty accessing information, navigating the website or completing a website function because of an accessibility issue, contact Nordics Prime.

Email: support@nordicsprime.com
Telephone: (800) 530-0665

When contacting us, it is helpful to provide:

• The webpage or feature involved
• A brief description of the problem
• The device or browser being used, if known
• The assistive technology being used, if relevant
• The information or service you were attempting to access

Where a website accessibility issue prevents an eligible customer from obtaining information or completing a supported function, we will make reasonable efforts to provide assistance or information through another available method.

Depending on the circumstances, this may include assistance by:

• Email
• Telephone
• Another reasonably available communication method

Alternative assistance remains subject to applicable:

• Age-verification requirements
• Payment-security requirements
• Product restrictions
• Shipping requirements
• Applicable laws

Accessibility reports may be sent to:

support@nordicsprime.com

Suggested email subject: Accessibility Assistance

Please identify the page or feature causing difficulty.

We will review accessibility reports and make reasonable efforts to investigate and address confirmed barriers.

The time required to resolve an issue may depend on:

• The nature of the problem
• Technical complexity
• Third-party dependencies
• Security considerations
• Available solutions

Website accessibility is an ongoing process rather than a one-time project.

Nordics Prime may periodically review:

• Website templates
• Navigation
• Product pages
• Forms
• Cart and checkout
• Account functionality
• Images and alternative text
• Interactive elements
• Mobile usability
• Third-party integrations

We may make changes as issues are identified and website technology evolves.

Nothing in this Accessibility Statement is intended to reduce any right or remedy available under applicable law.

Accessibility standards such as WCAG provide technical guidance for improving access to website content and functionality.

We may update this Accessibility Statement to reflect:

• Website improvements
• Accessibility reviews
• Changes in technology
• Changes in third-party services
• Changes in accessibility standards
• Applicable legal requirements

The latest version will be posted on this page with an updated Last Updated date.